Refund & Cancellation Policy

1.How to cancel.

Cancel anytime — no lock-in, no cancellation fee — from Settings → Billing → Cancel subscription, or by emailing contact@vantorapp.com from your registered owner email. We confirm every cancellation in writing.

2.When cancellation takes effect.

Cancellation takes effect at the end of your current billing period. You keep full access until then — you are not cut off mid-cycle — and your subscription simply will not auto-renew.

3.Refund eligibility.

• Monthly plans: once a monthly cycle has started, that month is non-refundable, because you retain full access for the whole month. You won’t be charged again after you cancel.
• Annual plans — fair pro-rata: if you cancel an annual plan partway through, you may request a pro-rata refund of the unused complete months remaining, calculated from the standard monthly rate, less any discount already enjoyed from the annual deal. We will show you the exact figure before processing.
• Billing errors (double charge, charge after a confirmed cancellation, wrong amount) are refunded in full — write to us within 30 days of the charge.
• First-week good-faith window: if you subscribe and find Vantor genuinely unusable for your institute, contact us within 7 days of your first payment and we will work with you on a fair resolution, which may include a full refund at our reasonable discretion.

4.Failed payments (not a cancellation).

If a renewal payment fails, you get a 7-day grace period to fix it. During grace and any subsequent lock, no data is deleted. This is a pause, not a termination.

5.How to request a refund.

Email contact@vantorapp.com from your registered owner email with your institute subdomain and the charge date. We may verify the charge with Razorpay.

6.Processing time.

Approved refunds are issued to the original payment method via Razorpay within 5–7 business days of approval. Your bank may take a few additional days to reflect it.

7.Your data after cancellation.

You can export your data during the wind-down window after your access period ends. After that, your data is deleted within 30 days, except records we must keep by law (e.g. tax/payment records). A cancelled account’s data stays accessible to you in read-only form during the wind-down, so nothing is lost abruptly. See the Privacy Policy.

8.Contact for billing.

NOESIS TECHNOLOGY (Vantor) · contact@vantorapp.com · +91 78895 24600 · Mon–Sat 10:00–18:00 IST.